TERMS & CONDITIONS OF SALE

 

PRICING:

Prices are sensitive to exchange rate fluctuations. All prices are subject to change without prior notice. Please contact us for current prices and availability of products. We reserve the right to discontinue products as necessary because of quality, availability, price or other reasons.

 

 

PRE-ORDER:

Pre-orders are the placing of orders in advance for items that are not currently available from Montigenix nor will be available in the near future. Pre-orders will require a deposit.

 

Cancellation of pre-orders: Ordered items are considered sold. Deposits are non-refundable and cannot be exchanged for other items or services. All pre-order items are considered SOLD & FINAL: no returns, exchanges or cancellations after confirmation of order is received and the required deposit has been paid.

 

 

CLAIMS:

All merchandise is in good condition when it leaves our shipping department. If a part is lost (box broken open) or damaged via transit, you should immediately notify Montigenix and the carrier. All merchandise is shipped and insured for full value and the responsibility for proper delivery is upon the carrier. DO NOT return damaged part(s) to Montigenix without prior notification.

 

 

LEGALITY:

We are not affiliated with Volkswagen Audi Group, Porsche AG or any of their subsidiaries. Montigenix is not responsible for errors on our website. Unauthorised duplication, electronic transmission or otherwise is strictly prohibited. Montigenix does not encourage street racing and/or illegal racing on public roads. We encourage you to take lessons from your local racing schools and/or performance driving school(s) to better your knowledge of the use of your automobile and its handling capabilities.

 

 

WARRANTY:

All items from Montigenix are warranted to be free from defects in the materials and workmanship prior to installation. Warranty is only applicable to the original owner. This warranty does not cover labour, misuse, faulty installation, failure of related parts or parts purchased other than from Montigenix. Please call for specific warranty information on each product. Each manufacturer may supply different timeframes for their products. Montigenix does not support warranty claims on grey market sales.

 

 

BACKORDER:

We try to keep backorders to minimum. If this is a time sensitive purchase, please call us for approximate shipping dates.

 

Some items, such as turbo and exhaust systems are built to order, so there may be a lead time while kits are being assembled.

 

PRIVACY STATEMENT:

Montigenix does not sell, rent, trade, or loan our customer’s names, VIN number, email address or any type of personal information we collect. You may receive information from us, detailing new products, tracking numbers for shipping, or new features on our websites.

 

 

E-COMMERCE TERMS AND CONDITIONS

 

Montigenix is a business in the motoring industry.

 

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 – 7 working days and delivery confirmed by way of email with delivery details.

 

Return and Refunds policy

The provision of goods and services by Montigenix is subject to availability. In cases of unavailability, Montigenix will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

 

Customer Privacy policy

Montigenix shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

 

Payment options accepted

Payment may be made the mechanisms available at checkout or by bank transfer into the Montigenix bank account, the details of which will be provided on request.

 

Card acquiring and security

Card transactions will be acquired for (Montigenix) via Payfast who are the approved payment gateway for all South African Acquiring Banks. DPO Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to https://payfast.io to view their security certificate and security policy.

 

Customer details separate from card details

Customer details will be stored by Montigenix separately from card details which are entered by the client on DPO Payfast’s secure site. For more detail on DPO Payfast refer to www.Payfast.co.za.

 

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

Responsibility

Montigenix takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

Country of domicile

This website is governed by the laws of South Africa and Montigenix chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, can be hand delivered to 57 Beaconsfield Rd. Braelyn, East London, 5201

 

Variation

Montigenix may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company information

This website is run by Montigenix CC based in South Africa.

 

Montigenix contact details

Company Physical Address:

 

57 Beaconsfield Rd

Braelyn,

East London

5210

 

Phone: 043 743 8871

Mobile: 076 403 4771

Email:  info@montigenix.co.za

 

 

Shipping & Returns

RETURNS:

All returns must be within 30 days and are subject to a restocking fee. A 20% handling and restocking fee will be charged for each item returned. Refunds will be processed within 14 days from date of request. All return shipments must be prepaid. There are no refunds on shipping. All returned items must be in an as-new, resellable condition. Any item that has been installed on a vehicle will not be accepted for return under any condition. Apparel must not be worn or washed and tags must not be removed. Please note that certain items such as turbo kits, spare ECUs, wheels, exhausts, or special order items are non-returnable or refundable.

 

Any parts removed from vehicles are returned to the customer immediately. It is the responsibility of the customer to ensure that all parts are received upon collection of the vehicle. The company will not be held liable for parts not collected on release of vehicle. Any parts not collected will be deemed abandoned and accordingly scrapped.

 

CLAIMS:

 

All merchandise is in good condition when it leaves our shipping department. If a part is lost (box broken open) or damaged via transit, you should immediately notify Montigenix and the carrier. All merchandise is shipped and insured for full value and the responsibility for proper delivery is upon the carrier. DO NOT return damaged part(s) to Montigenix without prior notification.

 

PAYMENT AND SHIPPING:

 

Payments can be made by EFT or Cash. Payments must be made upfront before delivery or collection. Proof of payment will be required.

 

We reserve the right to withhold the release of your vehicle until payment has been received in full. Late or non-payments will also be subject to interest and storage costs where applicable.